We are looking to hire Customer Account Specialists with English. Our Account Management team has an important role in ensuring that client payments are safe and secure. The Customer Account Specialists partner with departments across the organization and external payment providers to resolve any issues that our clients may have with their online payments. We can help you perfect your communication and decision-making skills, while teaching you the ins and outs of the payments industry.

Responsibilities

• Provide excellent support and care services to customers and partners
• Facilitate smooth and efficient workflows, related to customer account queries, collaborating with different teams
• Maintain ongoing communications using inbound and outbound email to ensure smooth resolution of customer issues
• Adhere to high company standards for quality, accuracy, thoroughness, timeliness and consistency in customer care

Requirements

• Proficient in spoken and written English
• Previous customer service experience is a plus
• Previous experience in the payments industry is a plus
• Excellent communication and interpersonal skills
• Ability to work shifts according to a monthly schedule
• Positive attitude and attention to details

Please send your application in English. The provision of personal data hereby is voluntary, their processing, use in the selection and storage process will be in full compliance with the Personal Data Protection Act. Publix Ltd, as a Data Processor, ensures complete protection of the personal data you provide as well as compliance with Regulation (EC) 2016/679 (the General Data Protection Regulation).

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We are looking for an experienced Digital Marketing Executive to join our Marketing team. In this role, you will support the team in the realization of our business objectives by taking full ownership over the planning, creation, management, monitoring, and evaluation of marketing plans, initiatives, and campaigns in a variety of formats.

Responsibilities

• Develop and execute digital marketing campaigns that align with the business goals and target audience
• Manage and optimize the website content and social media platforms, ensuring consistency and quality of content
• Create and distribute engaging and relevant content across various formats, such as blog posts, newsletters, videos, infographics, etc.
• Monitor and analyze the performance of digital marketing campaigns using various tools
• Measure and report on the effectiveness digital marketing activities, and provide recommendations for improvement
• Conduct market research and competitor analysis to identify new trends and opportunities
• Collaborate with other teams, such as product, design, content, IT, etc., to ensure alignment and integration of digital marketing efforts
• Stay updated on the latest digital marketing best practices and technologies

Requirements

• Knowledge in the field of sports is a must
• Minimum of 7-10 years worth of Marketing experience and ideally a recognized Marketing qualification
• Proven experience as a Digital Marketing Executive or similar role
• Hands-on experience with various digital marketing tools and platforms
• Knowledge of SEO, SEM, PPC, email marketing, social media marketing, content marketing, affiliate marketing, marketing database, mobile advertising, etc.
• Familiarity with web design and development principles and tools
• Excellent written and verbal communication skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Attention to detail and time management skills
• Strategic thinker, creative, and pro-active
• Excellent level of spoken and written English language

Please send your application in English. The provision of personal data hereby is voluntary, their processing, use in the selection and storage process will be in full compliance with the Personal Data Protection Act. Publix Ltd, as a Data Processor, ensures complete protection of the personal data you provide as well as compliance with Regulation (EC) 2016/679 (the General Data Protection Regulation).
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A combination of deep sports knowledge, strategy, and supervision stand behind our team's success in always keeping our products up-to-the-minute. Our Sports Data Analysts are responsible for finding and turning data into valuable and actionable information. Our Product Development team can help you perfect your analytical, sports strategy, and decision-making skills, while showing you what to look for while keeping every product up to date.

Responsibilities

• Collect and process information in databases
• View and compare sports statistics and results in specialized systems
• Input data in a database, monitor changes, and updates primary sports statistics as needed
• Interpret and analyze data for various sports events
• Monitor sports events based on pre-defined criteria
• Profile and allocate leagues and sports into pre-defined groups
• Control sports statistics data and monitor for discrepancies when reviewing event results
• Review the performance and effectiveness of existing data models and make recommendations as necessary

Requirements

• Education focused on mathematics, statistics, etc.
• Excellent computer skills
• Good working knowledge of MS Office, especially Excel
• Analytical thinking
• Knowledge in the field of sports is considered an advantage
• Organization and attention to detail
• Good command of the English language
• Ability to work according to schedule, incl. night shifts

Please send your application in English. The provision of personal data hereby is voluntary, their processing, use in the selection and storage process will be in full compliance with the Personal Data Protection Act. Publix Ltd, as a Data Processor, ensures complete protection of the personal data you provide as well as compliance with Regulation (EC) 2016/679 (the General Data Protection Regulation).
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We are looking to hire a Reporting Specialist to join our team.

Responsibilities

⦁ You have to interpret data, analyze results using statistical techniques and provide ongoing reports
⦁ Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
⦁ Filter and “clean” data by reviewing reports, printouts, and performance indicators to locate and correct code problems
⦁ Locate and define new process improvement opportunities
⦁ Use data to create models that depict trends in the customer base and the consumer population as a whole
⦁ Identify, analyze, and interpret trends or patterns in complex data sets
⦁ Work with the management team to create a prioritized list of needs for each business segment

Requirements

⦁ At least 3 years of experience in a dynamic and complex break/ fix organization
⦁ Bachelor’s degree in relevant field
⦁ Solid experience with MS Excel and MS PowerPoint
⦁ Process oriented - ITIL foundations certification is a plus
⦁ Self-driven, proactive, reliable, independent and with a can-do attitude
⦁ Fluency in English

Please send your application in English. The provision of personal data hereby is voluntary, their processing, use in the selection and storage process will be in full compliance with the Personal Data Protection Act. Publix Ltd, as a Data Processor, ensures complete protection of the personal data you provide as well as compliance with Regulation (EC) 2016/679 (the General Data Protection Regulation).
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We are looking to hire an experienced Web Designer & Developer to join our Content Management team.

Responsibilities

• Working closely with multiple stakeholders to define and implement innovative solutions for the product direction, visuals and experience
• Developing visualisation of screens within a prototype framework
• Developing and maintaining documentation regarding style guidelines
• Developing well thought-out user experience flows
• Designing interfaces for websites that provide the best possible user experience
• Producing wireframes and mockups
• Creating storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas
• Painting surface textures on animated characters, environments, and props
• Taking a "design brief" to understand requirements
• Presenting ideas, concepts and design solutions to various stakeholders.
Identifying design problems and devising elegant solutions

Requirements

• You have at least 5 years experience, ideally within a Design or Animation role
• You are a good multi-tasker who can work within tight deadlines
• You possess excellent communication and interpersonal skills and can articulate your ideas to different stakeholders
• Strong knowledge of Adobe Photoshop, Adobe Illustrator, HTML, HTML5 / CSS and Javascript
• Expertise in UI Design, Userflows / Storyboards / Sitemaps, UX Design, Web Design, Wireframing and Texturing would be highly valuable

Please send your application in English. The provision of personal data hereby is voluntary, their processing, use in the selection and storage process will be in full compliance with the Personal Data Protection Act. Publix Ltd, as a Data Processor, ensures complete protection of the personal data you provide as well as compliance with Regulation (EC) 2016/679 (the General Data Protection Regulation).
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We are looking for a Senior PHP Developer to lead and mentor a team of junior to mid-level PHP developers and trainees.

Responsibilities

⦁ Managing a team of junior to mid-level PHP developers and trainees, providing them with guidance, feedback, and support
⦁ Coordinating with cross functional teams such as designers, testers, and project managers to define the scope of work and ensure timely and quality delivery
⦁ Planning and assigning tasks to developers based on their skills and availability, monitoring deadlines, and following up with them on their progress and issues
⦁ Participating in generating creative and technical propositions and decisions for new and existing projects
⦁ Developing new algorithms and integrating them in our web applications using PHP and MYSQL
⦁ Implementing and designing new features for our web applications using HTML/CSS/Javascript and other web technologies
⦁ Troubleshooting and maintenance of web-based applications, ensuring their functionality, security, and performance
⦁ Investigating, analyzing, and documenting reported defects, resolving them or escalating them as needed

Requirements

⦁ At least 3 years of experience in PHP programming, preferably in a web development environment
⦁ At least 3 years of experience in MYSQL, with a solid understanding of database design and optimization
⦁ Basic Apache understanding, with the ability to configure and manage web servers
⦁ Basic Linux understanding, with the ability to use command line tools and scripts
⦁ Understanding of Web browser <-> Web server communication into multi treaded multi user environment, with the ability to handle concurrency and scalability issues
⦁ Understanding HTML/CSS/Javascript, with the ability to create responsive and user-friendly web interfaces
⦁ Understanding of asynchronous communication between browser and web server is preferable
⦁ Experience with jQuery and node.js will be considered as an advantage, as well as any other web frameworks or libraries
⦁ Strong communication and negotiation skills, with the ability to communicate effectively with clients and team members
⦁ Focus on details, prioritization, and decision-making, with the ability to manage multiple projects simultaneously and deliver results under pressure

Please send your application in English. The provision of personal data hereby is voluntary, their processing, use in the selection and storage process will be in full compliance with the Personal Data Protection Act. Publix Ltd, as a Data Processor, ensures complete protection of the personal data you provide as well as compliance with Regulation (EC) 2016/679 (the General Data Protection Regulation).
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We are looking for PHP Web Developers to join our IT team.

Responsibilities

• Logic implementation and design of new features
• Developing new algorithms and integrating them in our web application
• Troubleshooting and maintenance of web-based application
• Investigate, analyze and document reported defects
• Participating in creative and technical propositions and decisions

Requirements

• At least 2 years of experience in PHP programming
• At least 2 years of experience in MYSQL
• Basic Apache understanding
• Basic Linux understanding
• Understanding of Web browser <-> Web server communication into multi treaded multi user environment
• Understanding HTML/CSS/Javascript
• Understanding of asynchronous communication between browser and web server is preferable
• Experience with jquery and node.js will be considered as an advantage

Please send your application in English. The provision of personal data hereby is voluntary, their processing, use in the selection and storage process will be in full compliance with the Personal Data Protection Act. Publix Ltd, as a Data Processor, ensures complete protection of the personal data you provide as well as compliance with Regulation (EC) 2016/679 (the General Data Protection Regulation).
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We are looking to hire Risk Analysts. Our Account Management team has an important role in ensuring that client payments are safe and secure. The Risk Analysts partner with departments across the organization and external payment providers to prevent fraud and to ensure that every payment is legitimate. We can help you perfect your analytical and decision-making skills, while teaching you the ins and outs of the payments industry.

Responsibilities

• Review and administer financial transactions and transfers according to the limits and procedures set up by the company
• Be able to concentrate on customers' transactions under pressure and deal with several tasks at a time
• Review client documentation, reconciliate transactions, escalate in a timely manner issues related to fraud, AML and KYC procedures to direct supervisor or officer
• Facilitate risk identification, analysis & assessment
• Analyse betting, gaming, and payment transaction reports to detect and react to potential money laundering risks;

Requirements

• Excellent verbal and written communication skills
• Excellent command of English, Portuguese or Chinese language
• Must be a strong team player and have good organizational skills
• Flexible on working time as afternoon and night shifts might be required periodically
• Knowledge of online money processing and e-wallet (e.g. transactions via bank wire, credit card, Paypal, Neteller, click2pay, Moneybookers and similar)
• At least 3 years of experience in gaming and credit card

Please send your application in English. The provision of personal data hereby is voluntary, their processing, use in the selection and storage process will be in full compliance with the Personal Data Protection Act. Publix Ltd, as a Data Processor, ensures complete protection of the personal data you provide as well as compliance with Regulation (EC) 2016/679 (the General Data Protection Regulation).
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We are looking to hire a Team Manager for one of our teams.

Responsibilities

• Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues
• Partnering with key stakeholders in the business to identify, assess and mitigate operational risks
• Working closely with internal stakeholders to solve client issues
• Evaluating the effectiveness of internal controls and suggesting improvements
• Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement
• Analysing risk incidents and performing Root Cause Analysis to identify risks and suggesting controls to mitigate these
• Developing account plans to enhance service delivery
• Supporting the implementation of operational risk policies, practices and solutions
• Ensuring risks, controls and procedures are documented appropriately
• Liaising with Internal/External stakeholders regarding internal control frameworks as required
• Transaction monitoring and suspicious activity investigations/reporting in line with internal policies and processes
• Conducting targeted monitoring, surveillance and testing reviews
• Preparing test reports for reviews undertaken, presenting the results to senior management and coordinating corrective actions, where applicable
• Providing suggestions for enhancing and/or streamlining existing controls and processes

Requirements

• You have at least 5 years experience including solid experience in a similar role within Financial Services.
• You have good interpersonal skills and are adept at working with multiple stakeholders to drive desired outcomes
• You possess excellent communication and business partnering skills and can collaborate effectively with multiple stakeholders
• You pay strong attention to detail and deliver work that is of a high standard
• You are a strong team player who can manage multiple stakeholders

Please send your application in English. The provision of personal data hereby is voluntary, their processing, use in the selection and storage process will be in full compliance with the Personal Data Protection Act. Publix Ltd, as a Data Processor, ensures complete protection of the personal data you provide as well as compliance with Regulation (EC) 2016/679 (the General Data Protection Regulation).
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We are looking to hire a Senior Payments Monitoring and Oversight Analyst to join our Account Management Team.

Responsibilities

• Perform regular oversight checks and tests on payment transactions according to the prescribed schedule assigned by the management.
• Assure that all working procedures related to financial transactions are strictly followed and identify risks and discrepancies.
• Analyze results and work with business lines to address identified issues, determine root cause of issues and mitigate risk.
• Develop regular reports on identified issues; determine impact, if any, on business operations, processes, and procedures and recommend changes to management.
• Develops close working relationships with internal business partners by promptly responding to questions and concerns.
• Prepare and maintain payments monitoring and oversight procedures in order to solve problems and maintain services’ efficiency to meet business requirements

Requirements

• Minimum 5 years of experience in payments or fraud in the financial services industry
• Experience working in a compliance/oversight/internal audit role
• University degree in Business, Accountancy, Finance or related fields
• Strong analytical skills and ability to handle large amount of data
• Excellent interpersonal and communication skills
• Excellent command of English language
• Ability to work shifts, based on a schedule

Please send your application in English. The provision of personal data hereby is voluntary, their processing, use in the selection and storage process will be in full compliance with the Personal Data Protection Act. Publix Ltd, as a Data Processor, ensures complete protection of the personal data you provide as well as compliance with Regulation (EC) 2016/679 (the General Data Protection Regulation).
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We are looking to hire a motivated IT project manager to join our team. The ideal candidate will have some prior project management and coordination experience, as well as prior development experience and willingness to get the work done.

Responsibilities

⦁ Coordination of internal IT projects, in charge of IT project delivery
⦁ Relationship building with project stakeholders and internal development team members to determine project requirements and delivery timelines
⦁ Development of project plans, tracking changes and providing final outcomes
⦁ Identifying and assigning project tasks based on the skill sets, experience, and strengths of internal development team members
⦁ Coordination of projects steps, escalation and risk management
⦁ Following up of project on time and ensuring handover to operations
⦁ Providing both verbal and written communications regarding project status, risks and issues

Requirements

⦁ At least 2 years of experience in coordinating IT projects
⦁ Previous experience in PHP development is an advantage
⦁ Knowledge of MYSQL is an advantage
⦁ Understanding of Web browser <-> Web server communication in a multi-treaded multi-user environment
⦁ Understanding of HTML/CSS/Javascript
⦁ Strong communication and negotiation skills
⦁ Focus on details, prioritization, and decision-making
⦁ Fluent English (Verbal and Written)

Please send your application in English. The provision of personal data hereby is voluntary, their processing, use in the selection and storage process will be in full compliance with the Personal Data Protection Act. Publix Ltd, as a Data Processor, ensures complete protection of the personal data you provide as well as compliance with Regulation (EC) 2016/679 (the General Data Protection Regulation).
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We are looking to hire experienced HR professionals with recruitment expertise to join our team. The ideal candidates will have a pro-active approach, willingness to get the work done, seek out challenges and solve problems.

Responsibilities

• Deliver a full end-to-end recruitment service
• Monitor and apply HR recruiting best practices
• Head hunting activity for current vacancies for senior level roles
• Utilize various sourcing channels to find candidates including LinkedIn, Job Boards, colleges, social media, databases, etc.
• Develop and update job descriptions; work closely with hiring managers to understand job specifications
• Source applicants, screen resumes, interview and assess candidates, provide list of qualified candidates to hiring managers
• Manage the on-boarding experience for new hires

Requirements

• Proven work experience as a Recruiter / Talent Acquisition Specialist
• Experience working in a fast-paced recruitment environment
• Solid ability to conduct different types of interviews
• Ability to organize skills assessment centers
• Excellent communication and people skills
• Strong decision-making skills
• A solution focused approach to recruitment

Please send your application in English. The provision of personal data hereby is voluntary, their processing, use in the selection and storage process will be in full compliance with the Personal Data Protection Act. Publix Ltd, as a Data Processor, ensures complete protection of the personal data you provide as well as compliance with Regulation (EC) 2016/679 (the General Data Protection Regulation).
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Our Client Loyalty and Engagement teams have a vital function in Publix. You will join a team, whose sole purpose is building and nurturing relationships. You will partner with the senior associates to ensure a smooth client journey. The ideal candidate will have the ability to communicate effectively with diverse populations, has a "hands on" attitude, and is able to work with minimal or no supervision.

Responsibilities

• Build and maintain client relationships to help streamline the client experience
• Communicate with clients using chat, email, phone
• Assist clients with product related issues; escalate to relevant departments with any issues or technical questions that need further checks or resolutions
• Follow up with clients to ensure satisfaction

Requirements

• Solid problem-solving skills with the ability to work and think outside-the-box
• Demonstrated proactive behavior and a "can do" attitude; highly motivated, goal-oriented self-starter
• Strong communications skills including ability to listen effectively to customers to gain understanding of client needs and ability to communicate information clearly and effectively
• Excellent level of Brazilian Portuguese language
• Good level of English language
• Previous customer service experience will be considered as a plus

Please send your application in English. The provision of personal data hereby is voluntary, their processing, use in the selection and storage process will be in full compliance with the Personal Data Protection Act. Publix Ltd, as a Data Processor, ensures complete protection of the personal data you provide as well as compliance with Regulation (EC) 2016/679 (the General Data Protection Regulation).
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Our Client Loyalty and Engagement teams have a vital function in Publix. You will join a team, whose sole purpose is building and nurturing relationships. You will partner with the senior associates to ensure a smooth client journey. The ideal candidate will have the ability to communicate effectively with diverse populations, has a "hands on" attitude, and is able to work with minimal or no supervision.

Responsibilities

• Build and maintain client relationships to help streamline the client experience
• Communicate with clients using chat, email, phone
• Assist clients with product related issues; escalate to relevant departments with any issues or technical questions that need further checks or resolutions
• Follow up with clients to ensure satisfaction

Requirements

• Solid problem-solving skills with the ability to work and think outside-the-box
• Demonstrated proactive behavior and a "can do" attitude; highly motivated, goal-oriented self-starter
• Strong communications skills including ability to listen effectively to customers to gain understanding of client needs and ability to communicate information clearly and effectively
• Excellent level of Turkish language
• Good level of English language
• Previous customer service experience will be considered as a plus

Please send your application in English. The provision of personal data hereby is voluntary, their processing, use in the selection and storage process will be in full compliance with the Personal Data Protection Act. Publix Ltd, as a Data Processor, ensures complete protection of the personal data you provide as well as compliance with Regulation (EC) 2016/679 (the General Data Protection Regulation).
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We are looking to hire a HP Blades/Storage Linux System Administrator.

Responsibilities

• Setup of Blade/Storage systems
• Optimization and maintenance of Blade/Storage systems in high load/high availability environment
• Installation and configuration of SLES and Open SUSE Linux
• Monitoring of system performance and proactive system maintenance

Requirements

• Experience with HP C7000 series blade enclosures
• Experience with HP 3PAR series storage
• Understanding of different types of disk provisioning between blades and storage
• Experience (installation, networking and configuration) with SLES and Open SUSE Linux

Please send your application in English. The provision of personal data hereby is voluntary, their processing, use in the selection and storage process will be in full compliance with the Personal Data Protection Act. Publix Ltd, as a Data Processor, ensures complete protection of the personal data you provide as well as compliance with Regulation (EC) 2016/679 (the General Data Protection Regulation).
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